The Future of Telemedicine is at SHINE

Update as of 6/23/21

We are very excited to announce we are finally able to bring our patients TytoCare for your home!

Those who have already pledged to a device were already contacted about receiving their device. TytoCare is currently shipping them to us and we will get them back out to those that have ordered. If your family did not originally pledge, but would like to participate in this, you can do so by going to this google form: https://forms.gle/iqipffJRNX6pnSMs5

Last week we sent an email to our patients about TytoCare, a telehealth device that provides the capability of performing physical exams from home with integrity of a proper ear, eye, throat, lung, heart and abdominal exam.

We also want to share our most frequently asked questions and their answers:

Q. Are the in-office and TytoCare Home visits the same price?
A. The visit will work similarly to the current zoom visits, we would collect copays in advance and run it through insurance. The TytoCare device allows us to have a more thorough diagnosis. Please note, some in-office testing may be recommended based off of the diagnosis. 

Q. Can you explain the cost? 
A. Purchasing the device through us ensures that you have a device connected with Shine. If the device is purchased elsewhere, Shine will charge a one-time fee of $200. This covers the licensing and other administrative costs.

Q. If for some reason we have to use a different provider, can the TytoCare device be used with multiple providers?
A. The device can be used with other providers if they are connected to TytoCare. You can contact TytoCare support for information on additional fees. 

Q. Has Dr. Naidoo used the TytoCare device? 
A. We have been using this device in office since the beginning of 2020 on our lactation patients. Dr. Naidoo reviews the medical exams and has even detected abnormal findings that require further follow up. He trusts the TytoCare device.

Q. Is the TytoCare device covered by insurance? 
A. You can use your FSA (Flexible Spending Account) to pay for the TytoCare device. Medical exams and virtual visits with your provider are often covered by your insurance.  

Q. Are there any future costs you anticipate on our part such as updates, maintenance, etc?
A. TytoCare will provide us with a limited manufacturer warranty as well and ongoing customer support. 

Q. Which Shine providers will we be able to see virtually?
A. We plan to have all providers use TytoCare in their telehealth appointments going forward. This means appointments scheduled in advance could be with a provider of choice (subject to availability).

For any additional comments and questions about TytoCare, please email Sarah directly at hrcommunity@shinepediatrics.com.Here’s additional information on the TytoCare device, along with examples of its full functionality for examination

With Tyto, a Shine provider can examine your heart, lungs, throat, ears, skin, abdomen, heart rate, and body temperature, and diagnose and treat many of the most common conditions, such as:

  • Ear infections
  • Cold and flu
  • Fever
  • Headaches
  • Eye irritation
  • Congestion
  • Sinus pain
  • Allergies
  • Sore throat
  • Coughs and upper respiratory issues
  • Bug bites and rashes
  • Constipation and stomach ache

TytoCare can also be used by your provider to monitor chronic conditions. You can view demo videos of the device below. Thank you for being the best families to serve!

-TEAM SHINE

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